Last updated: July 5, 2026
This Cookie Policy explains how Nova Luce S.A. ("Nova Luce", "Company", "we", "us" or "our") uses cookies and similar technologies on novaluce.com.
This Cookie Policy should be read together with the Privacy Policy.
1. What are cookies
Cookies are small text files stored on a user's device when visiting a website. They are commonly used to make websites function properly, improve user experience, remember preferences, support security, and collect information about how websites are used.
Similar technologies such as pixels, tags, scripts, local storage, and software development kits may also be used for related purposes. For convenience, this policy refers to all such technologies as "cookies", unless the context requires otherwise.
2. Why cookies are used
Nova Luce uses cookies and similar technologies for the following purposes:
to ensure the technical operation of the website and B2B platform;
to support authentication, session management, security, and load balancing;
to remember preferences and technical settings, such as your selected language;
to understand how visitors use the website and improve performance and usability;
to monitor technical errors and keep the website and platform functioning reliably; and
to measure the effectiveness of our advertising.
3. Types of cookies and technologies used
Strictly necessary cookies and storage
These technologies are required for the website or platform to function properly and securely. Because they are essential to provide the service requested by the user, they may be used without prior consent where permitted by applicable law.
Security and bot protection (Cloudflare) — our website is protected by Cloudflare, Inc., which provides content delivery, security, and bot-protection services (including Cloudflare Turnstile, which verifies that visitors are human without using traditional CAPTCHAs). Cloudflare sets cookies such as cf_clearance to record that a visitor has passed a security check. These cookies are strictly necessary for the security and operation of the website. More information: https://www.cloudflare.com/privacypolicy/
Language preference — a cookie remembers the display language you have selected so you do not have to choose it on every visit. This stores a setting you have expressly requested.
We also use your browser's local storage for the following purposes:
Authentication — keeps you signed in to our B2B platform. This is strictly necessary to provide the service you request and remains until you log out or your session expires.
Preferences and selections — remembers settings and selections you make while using the website and platform, such as your display preferences and items you have added to your cart. These store choices you have expressly made and remain until you clear your browser storage.
Cookie consent choice — records the choices you make in the cookie banner so we do not ask you again on every visit and can honor your decision.
These local storage items support functionality you have requested and do not require consent. They are not used for analytics or advertising.
Analytics cookies (consent required)
We use analytics services to understand how visitors interact with the website, such as which pages are visited, how users navigate the site, and whether technical problems occur. Analytics cookies are set only after you have given your consent through the cookie banner.
Advertising cookies (consent required)
We use Microsoft Advertising technologies to measure the effectiveness of our advertising, such as recognizing when a visitor arrives at our website from a Microsoft advertisement. Advertising cookies are set only after you have given your consent through the cookie banner.
Third-party services we use
Google Analytics (Google Ireland Ltd. / Google LLC) — used to collect statistical information about how visitors use our website, such as pages visited, session duration, and approximate location. These cookies are set only after you have given your consent. More information: https://policies.google.com/technologies/cookies
Microsoft Clarity and Microsoft Advertising (Microsoft Ireland Operations Ltd. / Microsoft Corporation) — Clarity is used to understand how visitors interact with our website through heatmaps and session replays, and records interactions such as mouse movements, clicks, scrolling, and pages visited. Microsoft Advertising technologies are used to measure advertising conversions. These technologies are used only after you have given the relevant consent. More information: https://privacy.microsoft.com/privacystatement
Sentry (Functional Software, Inc.) — used for error and crash monitoring to help keep the website and platform functioning reliably. When a technical error occurs, diagnostic information such as technical details of the error, browser information, device information, and related troubleshooting data may be transmitted to Sentry. For this processing, we rely on our legitimate interest in maintaining the security, reliability, and proper functioning of our services. In addition, we use Sentry Session Replay, which records interactions such as clicks, navigation, and page content to help us diagnose problems. Session Replay is used only after you have given your consent. More information: https://sentry.io/privacy/
Cloudflare (Cloudflare, Inc.) — provides content delivery, security, and bot protection (including Turnstile) as described under strictly necessary cookies above. More information: https://www.cloudflare.com/privacypolicy/
4. Cookie and storage table
Name | Provider | Purpose | Type | Duration |
|---|---|---|---|---|
| Google Analytics | Distinguishes unique visitors | Analytics (consent) | 2 years |
| Google Analytics | Maintains session state and usage measurement | Analytics (consent) | Up to 2 years |
| Microsoft Clarity | Stores a Clarity user ID for the site | Analytics (consent) | 1 year |
| Microsoft Clarity | Connects page views into a session recording | Analytics (consent) | 1 day |
| Microsoft Advertising | Visitor ID for ad conversion tracking | Advertising (consent) | 13 months |
| Microsoft Advertising | Stores the Microsoft click ID from ad clicks for conversion tracking | Advertising (consent) | 90 days |
| Cloudflare | Records that a visitor passed a security check | Strictly necessary (no consent required) | Up to 1 year |
| Cloudflare | Bot management | Strictly necessary (no consent required) | 30 minutes |
| Cloudflare | Distinguishes users behind a shared IP for rate limiting | Strictly necessary (no consent required) | Session |
| Nova Luce | Remembers your selected display language | Functional / user-requested (no consent required) | 1 month |
Authentication | Nova Luce | Keeps you signed in to the B2B platform | Strictly necessary (local storage, no consent required) | Until logout or session expiry |
Preferences & selections | Nova Luce | Remembers your display preferences and cart contents | Functional / user-requested (local storage, no consent required) | Until browser storage is cleared |
Cookie consent choice | Nova Luce | Records your cookie banner decision | Strictly necessary (local storage, no consent required) | Until browser storage is cleared |
Some cookies listed above may not be present on your device at all times; for example, some appear only during an active session or depending on your consent choices.
5. Cookie duration
Cookies may remain on a device for different periods of time depending on their purpose:
session cookies are deleted when the browser session ends; and
persistent cookies remain on the device for a defined period or until deleted manually.
The specific duration of each cookie we use is listed in the table in Section 4.
6. Third-party technologies and international data transfers
Where third-party services place or read cookies, those third parties may process certain information according to their own privacy and cookie notices, linked in Section 3. Users should consult the relevant third-party notices for more information on how those services process data.
The third-party providers named in this policy may process personal data collected through cookies and similar technologies on servers located outside the European Economic Area, including in the United States. Where personal data is transferred outside the EEA, we rely on appropriate safeguards. Google LLC, Microsoft Corporation, Functional Software, Inc. (Sentry), and Cloudflare, Inc. are each certified under the EU-U.S. Data Privacy Framework, and Standard Contractual Clauses may additionally be relied upon where applicable.
7. Managing cookies and withdrawing consent
When you first visit our website, a cookie banner allows you to accept or reject non-essential cookies, with separate choices for analytics and advertising purposes. Non-essential cookies are not set until you have given your consent.
You may withdraw or change your consent at any time, with effect for the future, using the cookie settings panel available at the bottom of this Cookie Policy page. Withdrawing consent is as easy as giving it.
You can also control cookies through your browser settings. Most browsers allow you to view, block, delete, or limit cookies. Please note that disabling strictly necessary cookies or clearing local storage may log you out of the platform or affect the proper functioning of parts of the website.
8. Legal basis
Where cookies and similar technologies are strictly necessary for the provision, security, or operation of the website or platform — such as the Cloudflare security cookies and the authentication, preference, and cookie-consent storage described in Section 3 — Nova Luce relies on the relevant legal exemption permitted by applicable law.
Where cookies are not strictly necessary — such as Google Analytics, Microsoft Clarity, Microsoft Advertising technologies, and Sentry Session Replay described above — Nova Luce relies on your consent, which you may withdraw at any time as described in Section 7.
For basic error monitoring via Sentry (excluding Session Replay), Nova Luce relies on its legitimate interest in maintaining the security and proper functioning of its services.
9. Updates to this Cookie Policy
Nova Luce may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or website functionality. The latest version will be published on the website with the updated date shown at the top of the policy.
10. Contact and controller
The controller responsible for the processing described in this policy is Nova Luce S.A., 63rd km Athens-Lamia National Road, Pefkou Dima Area, 32009 Schimatari, Viotia, Greece. For information about your rights under applicable data protection law (including access, rectification, erasure, objection, and the right to lodge a complaint with a supervisory authority), please see our Privacy Policy.
For any question about the use of cookies or similar technologies on the website, contact Nova Luce at [email protected].